eCommerce | Marketing Solutions

11 Help Desk Metrics to Measure Your Customer Service Performance

Who doesn’t expect quicker, more responsive customer service across all channels and devices? Expectations for customer service have definitely changed and will continue changing.  To meet these expectations, it’s critical to track customer service metrics in order to learn how to identify pain points, provide assistance where it’s needed, and keep support teams productive. An […]

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How to Improve your eCommerce Website’s UX in 2022

A first impression is the last impression. While in some cases, this may not be completely true; for a first-time eCommerce website visitor, this is often the gospel truth. Website User Experience (UX) is how a visitor feels while browsing or after leaving your website and has a strong correlation with their purchase-making decision. UX […]

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