eCommerce | Marketing Solutions

11 Help Desk Metrics to Measure Your Customer Service Performance

Who doesn’t expect quicker, more responsive customer service across all channels and devices? Expectations for customer service have definitely changed and will continue changing.  To meet these expectations, it’s critical to track customer service metrics in order to learn how to identify pain points, provide assistance where it’s needed, and keep support teams productive. An […]

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Marketing Solutions

Best WordPress Marketing Apps

Creating your website can only get you so far. If you want to get anything tangible from launching a business online, you’ll need to do your marketing. And it doesn’t stop with merely having a strategy. You also need some tools that can help you implement these marketing strategies into reality. This article will give […]

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Marketing Solutions

7 Steps to Amazing Video Content

Video had been trending for a few years before 2020, with people finding video content more appealing than simple text. The global pandemic has shifted things around a bit, with even more people enjoying videos than ever before. An unprecedented amount of businesses and services moved online to survive these tough times, working on their […]

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